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Privacy Policy

At TPC, we take your personal privacy very seriously. Protecting your online privacy is important to us, not just from a business perspective, but from an ethical one as well. We therefore are proud to share with you our honest, open and 100% understandable privacy and security policy. We do not sell our database of information about you. That is NOT our revenue model. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process your personal Information on our servers which are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site. We collect "personal" information from you when you provide it to us. For example, if you purchase a product from us, we may collect your name, mailing address, telephone number and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you. We use your personal information for internal purposes such as processing and keeping you informed of your order. Under no circumstances do we rent, trade or share your Personal Information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. Otherwise, however, we will not disclose your name, address and other information which identifies you personally to any third party without your consent. We reserve the right to collect general demographic and other anonymous information that does not personally identify you.

 

This information is not associated with your personally identifiable information and cannot be linked to you personally. If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any Information that we have collected about you, please e-mail your request to theepackagingcompany@gmail.com. We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. Cookies enable this site to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your professional needs. We may also use cookies to serve advertising banners to you. These banners may be served by us or by a third party on our behalf. These cookies will not contain any personal information. Whether you want your web browser to accept cookies or not is up to you.

 

If you haven't changed your computer's settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the site. You can also delete your browser cookies of disable them entirely. But this may significantly impact your experience with our site and may make parts of our website nonfunctional or inaccessible. We recommend that you leave them turned on. We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

Privacy Policy

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS ("T&C") MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE T&C. IF YOU DO NOT ACCEPT THESE T&C, THEN PLEASE REFRAIN FROM USING THIS SITE.

theepackagingcompany.com ("Site") is owned by Boson Machines (OPC) Pvt. Ltd. theepackagingcompany.com reserves the right to change the nature of this relationship at any time, and to revise these T&C from time to time. Users who violate these T&C will have their access canceled and they may permanently be banned from using the Site. Users should check these T&C periodically. By using the Site after we post changes to these T&C, you agree to accept those changes, whether or not you actually reviewed them.

"Customer" or "you" means the person or company who place an order via the website to purchase any of the products.

"Products" means the products offered for sale by theepackagingcompany.com via the site.

Cookies

"Cookies" are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a website. theepackagingcompany.com  uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement.

Trademark, Copyright and Restriction

This site is controlled and operated by Boson Machines (OPC) Pvt. Ltd. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. theepackagingcompany.com  logo, name, design are All RIGHTS RESERVED. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from the Site without TPC's prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with theepackagingcompany.com  for credit. Printing Materials for any other reason, or transferring Materials for use on any other website, or the modification, distribution, or republication of Materials without our prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of theepackagingcompany.com  or third parties

Account and Registration Obligations

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. theepackagingcompany.com  shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided in the contact us page. If theepackagingcompany.com  has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account without any liability  totheepackagingcompany.com 

You also agree to:

Provide true, accurate, current and complete information about yourself as prompted by theepackagingcompany.com  registration form (such information being the "Registration Data") Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if theepackagingcompany.com  has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, theepackagingcompany.com  has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Damage Claims or Shortages Important Notice

Any claims for damage and/or shortages MUST be reported in 48 hours without exception. Be sure to check your deliveries upon receipt. You agree to our Refund & Return Policy with the acceptance of these Terms and Conditions.

Product Description

theepackagingcompany.com  tries to be as accurate as possible. However,theepackagingcompany.com  does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by theepackagingcompany.com  itself is not as described, your sole remedy is to return it in unused condition.

Cancellation by theepackagingcompany.com 

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Your money will be deposited in your account once the placed order has been cancelled subject to approval from our side. If your order is cancelled after your credit/debit/cash card has been charged, the said amount will be reversed back in your Card Account.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on theepackagingcompany.com  will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to theepackagingcompany.com . Further the said information will not be utilised and shared by theepackagingcompany.com  with any of the third parties unless required for fraud verifications or by law, regulation or court order. theepackagingcompany.com  will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Fraudulent/Declined Transactions

theepackagingcompany.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. theepackagingcompany.com  reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these Terms And Conditions.

Eligibility

You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by theepackagingcompany.com  for redelivery shall be claimed from you. That you will use the services provided by theepackagingcompany.com  its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site. You will provide authentic and true information in all instances where such information is requested of you. theepackagingcompany.com  reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), theepackagingcompany.com  has the right in its sole discretion to reject the registration and debar you from using the Services oftheepackagingcompany.com  and / or other affiliated websites without prior intimation whatsoever. That you grant permission to theepackagingcompany.com to call you or SMS you from our telephony provider incase of any clarification needed in design or about the order or for delivery related information or for any order related queries. You also accept to receive SMS related to order status on each stage. That you agree to bear the risk of delay in delivery of goods caused due to third party (being the logistics provider) and theepackagingcompany.com  would not be held responsible in any of such cases. This is for the best interest of all parties in concern. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description. You may not use the Site for any of the following purposes: Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice Gaining un-authorised access to other computer systems Interfering with any other person's use or enjoyment of the Site Breaching any applicable laws Interfering or disrupting networks or web sites connected to the Site Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, theepackagingcompany.com  and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Payment Services

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

User Account Data

theepackagingcompany.com  respects the privacy of every individual. We protect the personal information in accordance with our Privacy Policy and respect the confidentiality of our visitors and subscribers. We share only the necessary information for processing the order(s) to our trusted logistics and business partners. Individual users are also responsible for maintaining the confidentiality and security of your account and password and you agree to accept the responsibility for all the activities that occur using your account and password. theepackagingcompany.com  shall not be responsible for any loss or damage due to failure to safeguard your account. theepackagingcompany.com  holds the right to indefinitely suspend or cancel any account, if the data found to be inaccurate or mischievous and can refuse the user to access the site. You shall notify here of any suspected unauthorized use(s) of your account, or any breach of security, including loss, theft, or unauthorized disclosure of your account password. Voucher Codes theepackagingcompany.com  reserves the right to limit the use of voucher codes. We may, at our discretion, limit the times per customer a coupon code may be used. Voucher Coupon codes are intended for individual use one time per customer. The Terms And Conditions for any Contest shall be separately available on the Site. In the event of any conflict between these T&C and the Terms And Conditions pertaining to any Contest, former terms and conditions shall prevail.

Terms & Conditions

Delivery & Payment Policy

Highlights

  • Cash on Delivery not available

  • Delivery charges depend on the location and weight of the order

  • 2-3 business days for deliveries to Metro-cities (Bangalore, Chennai, Delhi, Kolkata & Mumbai)

  • 3-7 business days for deliveries to the rest of India

If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the TPC website.
 

Details of our delivery service

Refund Policy

If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, ext.,) we will reimburse your money within 7-10 working days. However, if you cancel your order to place a reorder with different job, then we will transfer your money as "Re-Order Token" to your account, which you may use to place future order with us.

Return

Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product

Damaged Product being received

If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry. If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

What if the status says delivered but the product hasn't arrived?

If you haven't received your shipment but the status shows Delivered, don't worry; we can assist you in determining who has collected the goods by requesting Proof of Delivery (POD) or Delivery Receipt Sip (DRS Copy) from the Courier Company It will take 4-5 business days for the courier company to respond with the POD or DRS; once received, we will share the same with you via the message section (on the Jobs page); please allow us additional time to handle this. Meanwhile, please verify with reception/security/neighbours to see whether someone on your behalf has received the shipment. If not, please let us know and we will inquire.

Delayed delivery and Un-delivered shipment:

Will I get refund/Compensation if my order is late?

The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restriction or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us so that we can rectify the situation immediately.

What does Delivery Exception means?

Please be aware that we make every effort to have the product delivered at all costs, but if a package is unable to be delivered, our support staff will notify you in the message section (on the job page) that the courier company was unable to deliver the product and the reason which we receive from them as mention as "Facing Delivery Exception". Once we receive your response, we will forward it to the courier firm so that delivery may be attempted again. If you do not respond within a day, your package will be returned to the "Production Unit" (in the meantime, we will request the courier company to reattempt delivery from our end to try delivering if possible). If your package is returned to the "Production Unit" in such a case, please provide us with an alternate address, complete pin-code, and landmark details so that our Ops team can calculate the reshipping cost and share the payment link. Since we are charged for each return shipment . I hope you understand and are willing to help us. Note: If the returned shipment is not accepted or no response received for reshipping within 30 days of the goods being delivered to the HUB as per TPC's terms and conditions, the package will be scrapped/destroyed and no refund will be issued for the order. Also, please offer feedback after you receive the product if you find the shipment to be tampered with, damaged, or faulty so that the claim may be closed as soon as possible.

Delivery & Payment Policy
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